Getting more help
When the docs don't cover it: what to send us so the first reply is the fix.
Didn't find it here? Email hello@storylines.video. You'll talk to the people who build the product.
The fastest path to a fix is including:
- The board link (we can look at exactly what you see)
- What you did, what you expected, what happened — three short lines beat three paragraphs
- A screenshot, and for anything visual, the browser + OS
- For import issues: roughly when you started it and the file names involved
Good to know: errors on our side page the team automatically — if an import or agent run failed with a server error, we often already know and are on it. And this help center grows from real questions, so asking genuinely improves the docs for the next person.