Terms of use
Unless otherwise specified, the terms of use in this section apply generally when you use this website or the Service. Specific or additional conditions may apply in certain situations. If they do, they will be indicated in this document or presented with the applicable feature, product, or service.
By using this website or the Service, you confirm that there are no restrictions on your use based on whether you are a Consumer or Business User.
Account registration, termination & suspension
Account registration
To use certain parts of the Service, you may need to register or create an account. When you do, you agree to provide complete and accurate information.
You may also be able to use some parts of the Service without creating an account, but certain features or functions may not be available.
You are responsible for keeping your login credentials confidential and secure. You are also responsible for all activity that occurs under your account. Please tell us immediately at hello@storylines.video if you believe your account, login credentials, personal information, or other data has been accessed, disclosed, stolen, or otherwise compromised.
Account termination
You may terminate your account and stop using the Service at any time by contacting us at hello@storylines.video or by using any account termination feature we make available.
Account suspension and deletion
We may suspend or delete accounts that we believe are inappropriate, offensive, unlawful, harmful, or in violation of these Terms.
Suspension or deletion of an account does not entitle you to compensation, damages, reimbursement, or a refund. If your account is suspended or deleted for reasons attributable to you, you remain responsible for any applicable unpaid fees.
Subscriptions & billing
What this means
We offer a free plan with starting credits so you can try Storylines before purchasing. Paid subscriptions renew unless canceled, and paid charges — including credit purchases — are non-refundable once processed.
Free plan and evaluation period
We offer a free plan, including starting credits, that allows prospective users to evaluate the features, functionality, and suitability of Storylines before purchasing a paid subscription or additional credits.
You are strongly encouraged to use the free plan to determine whether the Service meets your needs before subscribing. By subscribing to a paid plan or purchasing credits, you acknowledge that you had the opportunity to test the Service on the free plan or otherwise understand the features and limitations of the subscription service.
Subscription fees and billing
By subscribing to any paid plan or purchasing credits, you agree to pay all applicable fees for the term or amount you select, whether monthly, annual, one-time, or otherwise.
Subscriptions automatically renew at the end of each billing cycle unless you cancel before the next billing date in accordance with our cancellation procedures.
No refunds
Because Storylines is a digital subscription and credit-based service and a free plan is available before purchase, paid fees are non-refundable once processed, including renewals.
This means you will not receive a refund for amounts already paid, including if you are dissatisfied with the Service, do not use the Service, forget to cancel before renewal, misunderstand the Service, or your requirements change.
Cancellation and future billing
You may cancel your subscription at any time through your account settings or by contacting support. Canceling stops future billing at the end of the current subscription period. Cancellation does not entitle you to a refund for any fees already paid.
Content on this website
Unless otherwise specified or clearly recognizable, all content available on this website is owned or provided by Press Play Labs, Inc. or its licensors.
We make reasonable efforts to ensure that content provided on this website does not infringe applicable laws or third-party rights. However, it may not always be possible to guarantee that result. If you believe content on this website violates your rights, please contact us using the contact information in this document.
Rights regarding content on this website — all rights reserved
Press Play Labs, Inc. and its licensors reserve all intellectual property rights in content made available through the website and Service.
You may not use content from the website or Service in any way that is not necessary or implicit in the proper use of the Service. In particular, you may not copy, download, share, modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer, assign, or create derivative works from content available on this website, unless we expressly allow it or the law permits it.
Where explicitly stated, you may download, copy, or share certain content available through this website for your personal and non-commercial use, provided that you include all requested copyright attributions and other notices. Any applicable statutory limitation or exception to copyright remains unaffected.
Private content & data retention
Content that you provide to Storylines is made available according to the criteria described in this section.
Private content
Private content you provide stays private. We do not share it with third parties or access it except with your consent, as needed to provide, secure, support, or operate the Service, or as otherwise described in these Terms and our Privacy Policy.
You own your files and content. We do not train AI models on your content, files, prompts, transcripts, projects, edits, or data.
Data retention and deletion
In plain English: we keep your data only as reasonably needed to provide and operate Storylines, comply with law, protect the Service, and maintain business records. You can request deletion, but some limited data may remain for legal, security, backup, or compliance reasons.
We retain user content, project files, transcripts, edits, prompts, account information, billing records, usage information, support records, logs, and related service data for as long as reasonably necessary to provide, secure, support, and operate the Service, comply with our legal obligations, resolve disputes, enforce our agreements, prevent fraud or abuse, and maintain legitimate business records.
You may request deletion of your account or certain content by contacting us at hello@storylines.video or by using deletion tools we make available in the Service.
After an account or content deletion request, we will delete or de-identify the applicable data within a reasonable period, unless we are required or permitted to retain it for legal, security, fraud prevention, backup, accounting, dispute resolution, compliance, or legitimate business purposes.
Deleted content may remain in backups, archives, logs, or disaster-recovery systems for a limited period before being overwritten or deleted in the ordinary course of business. During that period, we will not use deleted content for active production purposes unless retention or access is legally required or reasonably necessary for security, compliance, dispute resolution, or service integrity.
Enterprise or workspace customers may have different retention, deletion, or export terms if separately agreed in an applicable written agreement.
This section does not limit any rights you may have under applicable privacy laws or our Privacy Policy.
AI outputs & your responsibility
In plain English: you generally own the outputs Storylines creates for you, but you are responsible for reviewing them before using or publishing them.
Subject to your ownership of your input content, any third-party rights, and these Terms, you own the edits, transcripts, summaries, cuts, markers, notes, descriptions, titles, thumbnails, project files, exports, and other outputs generated for you through Storylines.
Storylines may generate outputs using automated or AI-assisted tools, including AI agents you configure or hire. Outputs may be inaccurate, incomplete, unsuitable, or unexpected. You are responsible for reviewing, approving, clearing, and validating all outputs before publishing, distributing, exporting, relying on, or otherwise using them.
You are also responsible for ensuring that your use of outputs complies with applicable laws, third-party rights, contractual obligations, platform rules, professional standards, and any required permissions, releases, or clearances.
Storylines does not provide legal, copyright, clearance, compliance, journalistic, editorial, medical, financial, or other professional advice. Outputs are tools to assist your creative and production workflow; they are not a substitute for your own review, judgment, or professional advice where required.
Access to external resources & subprocessors
Through this website or the Service, you may access resources provided by third parties. We do not control those third-party resources and are not responsible for their content, availability, or practices. Any terms that apply to third-party resources are governed by the third party's own terms and policies.
Third-party service providers and subprocessors
In plain English: Storylines may use trusted third-party providers to help operate the Service, but that does not give them permission to train AI models on your content.
We may use third-party service providers, vendors, and subprocessors to help provide, secure, support, analyze, and improve the Service. These providers may support functions such as hosting, storage, infrastructure, authentication, payments, customer support, analytics, security, transcription, AI processing, communications, and other service operations.
We require service providers that process user content or Personal Data on our behalf to do so only as needed to provide their services to us, subject to appropriate contractual, confidentiality, privacy, and security obligations.
We do not authorize third-party AI providers to train their models on your user content, files, prompts, transcripts, projects, edits, or data when they process that content on our behalf to provide Storylines.
Where applicable, additional information about third-party providers, subprocessors, and personal data processing may be provided in our Privacy Policy or other written agreement with you.
DMCA takedown notices
In plain English: if you believe content on Storylines infringes your copyright, you can send us a DMCA notice with the required information.
If copyright holders or their agents believe that any content on this website infringes their copyrights, they may submit a notification under the Digital Millennium Copyright Act, or DMCA, by providing our Copyright Agent with the following information in writing:
- a physical or electronic signature of a person authorized to act on behalf of the holder of an exclusive right that is allegedly infringed;
- identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by one notification, a representative list of those works;
- identification of the material that is claimed to be infringing or to be the subject of infringing activity, plus information reasonably sufficient to let us locate the material;
- information reasonably sufficient to permit us to contact the notifying party, such as an address, telephone number, and, if available, an email address;
- a statement that the notifying party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- a statement that the information in the notification is accurate, and under penalty of perjury, that the notifying party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Failure to comply with all DMCA requirements may make the notice invalid. Copyright infringement notifications may be sent to us at hello@storylines.video.
Acceptable use
In plain English: use Storylines for its intended purpose, follow the law, respect others' rights, and do not interfere with the Service.
This website and the Service may only be used for the purposes for which they are provided, under these Terms and applicable law.
Usage, storage, and fair-use limits
We may apply reasonable usage, storage, upload, file size, processing, export, transcription, project, credit, rate, or other limits to protect the Service, manage capacity, prevent abuse, comply with law, and provide a reliable experience for users.
These limits may vary by plan, feature, account type, promotional offer, beta program, or enterprise agreement. We may update or enforce limits from time to time, including by delaying, rejecting, throttling, suspending, or disabling activity that exceeds applicable limits or negatively affects the Service or other users.
Unless we expressly agree otherwise in writing, references to "unlimited" or similar language are subject to reasonable technical, operational, anti-abuse, and fair-use limitations.
You are responsible for making sure your use of the website and Service does not violate any law, regulation, or third-party right.
We may take appropriate steps to protect our legitimate interests, including denying access to the website or Service, terminating contracts, or reporting misconduct to competent authorities, whenever a user engages in or is suspected of engaging in any of the following activities:
- violating laws, regulations, or these Terms;
- infringing third-party rights;
- significantly impairing our legitimate interests; or
- offending, harming, or threatening Press Play Labs, Inc., Storylines, another user, or any third party.
Scope of these Terms; Labs Tools
These Terms apply only to the Storylines products, websites, and services that expressly link to these Terms.
From time to time, Press Play Labs, Inc. may make available free, beta, experimental, prototype, or promotional tools, features, websites, or services under a "Labs," "Storylines Labs," "Free Tools," or similar designation, which we call "Labs Tools."
Unless a Labs Tool expressly states that these Terms apply, Labs Tools are not governed by these Terms and may be subject to separate terms, notices, disclaimers, or restrictions presented with the applicable Labs Tool.
Labs Tools may be modified, suspended, or discontinued at any time and may be provided without warranties, service commitments, support obligations, uptime commitments, data retention commitments, or security commitments applicable to Storylines' paid services.
Liability and indemnification
In plain English: Storylines is a software service. To the fullest extent allowed by law, our liability is limited, and you are responsible for claims caused by your misuse of the Service or violation of these Terms.
Unless otherwise explicitly stated or agreed with you, our liability for damages in connection with the execution of the Agreement is excluded, limited, or reduced to the maximum extent permitted by applicable law.
Indemnification
In plain English: if your misuse of Storylines causes a third-party claim against us, you are responsible for that claim.
You agree to indemnify and hold Press Play Labs, Inc. and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, and employees harmless from and against any claim or demand, including legal fees and costs, made by any third party due to or related to your culpable violation of these Terms, third-party rights, or statutory provisions connected to your use of the Service, to the extent allowed by applicable law. The above also applies to claims brought by third parties against us related to Digital Products provided by you, such as conformity claims.
Limitation of liability
Unless otherwise explicitly stated, and without prejudice to applicable law, users shall have no right to claim damages against Press Play Labs, Inc. or any person or entity acting on its behalf.
This does not apply to damages to life, health, or physical integrity, damages resulting from breach of material contractual obligations, or damages resulting from intent or gross negligence, as long as this website has been appropriately and correctly used.
Unless damages have been caused by intent or gross negligence, or they affect life, health, or physical integrity, we shall only be liable to the extent of typical and foreseeable damages at the time the contract was entered into.
Australian users
Nothing in these Terms excludes, restricts, or modifies any guarantee, condition, warranty, right, or remedy that you may have under the Competition and Consumer Act 2010 (Cth) or similar State and Territory legislation and that cannot be excluded, restricted, or modified.
To the fullest extent permitted by law, our liability to you, including liability for breach of a non-excludable right and liability that is not otherwise excluded under these Terms, is limited, at our sole discretion, to re-performance of the services or payment of the cost of having the services supplied again.
US users — disclaimer of warranties
In plain English: Storylines is provided as a software service. We work hard to provide a reliable product, but we do not promise that it will be perfect, uninterrupted, error-free, or suitable for every use case.
This website and the Service are provided on an "as is" and "as available" basis. Use of the Service is at your own risk.
To the maximum extent permitted by applicable law, Press Play Labs, Inc. expressly disclaims all conditions, representations, and warranties, whether express, implied, statutory, or otherwise, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights.
No advice or information, whether oral or written, obtained from us or through the Service will create any warranty not expressly stated in these Terms.
Without limiting the above, we do not warrant that content is accurate, reliable, or correct; that the Service will meet your requirements; that the Service will be available at any particular time or location, uninterrupted, or secure; that defects or errors will be corrected; or that the Service is free of viruses or other harmful components.
Any content downloaded or otherwise obtained through the Service is downloaded at your own risk. You are solely responsible for any damage to your computer system, mobile device, or data that results from your download or use of the Service.
We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Service, a hyperlinked website, or another service. We will not be a party to, or responsible for monitoring, any transaction between you and third-party providers.
The Service may become inaccessible or may not function properly with your web browser, mobile device, or operating system. We cannot be held liable for perceived or actual damages arising from Service content, operation, or use.
Federal law, some states, and other jurisdictions do not allow the exclusion and limitation of certain implied warranties. The above exclusions may not apply to you. These Terms give you specific legal rights, and you may also have other rights that vary by jurisdiction. The disclaimers and exclusions in these Terms do not apply to the extent prohibited by applicable law.
US users — limitations of liability
In plain English: to the fullest extent allowed by law, Storylines is not responsible for indirect or unexpected losses, and our total liability is limited.
To the maximum extent permitted by applicable law, Press Play Labs, Inc. and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees will not be liable for:
- indirect, punitive, incidental, special, consequential, or exemplary damages, including loss of profits, goodwill, use, data, or other intangible losses;
- damage, loss, or injury resulting from hacking, tampering, or unauthorized access to or use of the Service, your account, or information contained in the Service;
- errors, mistakes, or inaccuracies of content;
- personal injury or property damage resulting from access to or use of the Service;
- unauthorized access to or use of our secure servers or personal information stored there;
- interruption or cessation of transmission to or from the Service;
- bugs, viruses, trojan horses, or similar harmful components transmitted to or through the Service;
- errors or omissions in any content, or loss or damage incurred as a result of using any content posted, emailed, transmitted, or otherwise made available through the Service; or
- defamatory, offensive, or illegal conduct of any user or third party.
In no event will Press Play Labs, Inc. and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees be liable for claims, proceedings, liabilities, obligations, damages, losses, or costs in an amount exceeding the amount you paid to us during the preceding 12 months, or the duration of this agreement, whichever is shorter.
This limitation of liability applies to the fullest extent permitted by law in the applicable jurisdiction, whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if we have been advised of the possibility of such damage.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. In those jurisdictions, the above limitations or exclusions may not apply to you. These Terms give you specific legal rights, and you may also have other rights that vary by jurisdiction. The disclaimers, exclusions, and limitations of liability in these Terms do not apply to the extent prohibited by applicable law.
US users — indemnification
In plain English: if your use of Storylines, your content, or your violation of these Terms causes a claim against us, you are responsible for that claim.
You agree to defend, indemnify, and hold Press Play Labs, Inc. and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees harmless from and against any claims, demands, damages, obligations, losses, liabilities, costs, debts, and expenses, including legal fees and expenses, arising from:
- your use of and access to the Service, including any data or content transmitted or received by you;
- your violation of these Terms;
- your violation of any third-party right, including privacy or intellectual property rights;
- your violation of any law, rule, or regulation;
- any content submitted from your account, including through third-party access using your username, password, or other security measure;
- your willful misconduct; or
- any statutory provision by you or your affiliates, officers, directors, agents, co-branders, partners, suppliers, or employees, to the extent allowed by applicable law.
Common provisions
No waiver
Our failure to assert any right or provision under these Terms does not constitute a waiver of that right or provision. No waiver will be considered a further or continuing waiver of that term or any other term.
Service interruption
We may interrupt the Service for maintenance, system updates, or other changes, and will inform users appropriately when required.
Within the limits of law, we may suspend or discontinue the Service. If the Service is discontinued, we will cooperate with users to enable them to withdraw Personal Data or information and will respect users' rights relating to continued product use or compensation, as provided by applicable law.
The Service may also be unavailable for reasons outside our reasonable control, such as infrastructure failures, outages, blackouts, or other force majeure events.
Service reselling
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or Service without our express prior written permission.
Privacy policy
Our Privacy Policy describes how we collect, use, disclose, and protect Personal Data in connection with the Service, and is available at storylines.video/privacy.
If you and Press Play Labs, Inc. enter into a separate data processing agreement, business associate agreement, order form, enterprise agreement, or other written agreement, that separate agreement controls to the extent it conflicts with these Terms.
A business associate agreement, or BAA, applies only if it is separately signed or otherwise expressly agreed in writing by Press Play Labs, Inc. These Terms do not, by themselves, create a BAA or cause Press Play Labs, Inc. to assume HIPAA business associate obligations.
A data processing agreement, or DPA, applies only if it is separately signed, incorporated into an applicable order form or enterprise agreement, or otherwise expressly agreed in writing by Press Play Labs, Inc. Contact hello@storylines.video to request one.
Intellectual property rights
Without prejudice to any more specific provision of these Terms, intellectual property rights such as copyrights, trademarks, patents, and design rights related to this website and the Service are the exclusive property of Press Play Labs, Inc. or its licensors and are protected by applicable law and international treaties.
All trademarks, trade names, service marks, word marks, illustrations, images, and logos appearing in connection with this website or the Service are and remain the exclusive property of Press Play Labs, Inc. or its licensors.
Changes to these Terms
We may amend or modify these Terms from time to time. When we do, we will inform users appropriately.
Changes will affect the relationship with you only from the date communicated onward. Continued use of the Service after changes become effective means you accept the revised Terms. If you do not want to be bound by the changes, you must stop using the Service and may terminate the Agreement.
The applicable previous version will govern the relationship before acceptance of the revised Terms. You may obtain previous versions from us.
Assignment of contract
We may transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking your legitimate interests into account. Provisions regarding changes to these Terms apply accordingly.
You may not assign or transfer your rights or obligations under these Terms without our written permission.
Contacts
All communications relating to use of the website or Service must be sent to hello@storylines.video unless another contact method is provided.
Severability
If any provision of these Terms is deemed invalid or unenforceable under applicable law, that provision will not affect the validity of the remaining provisions, which will remain in full force and effect.
US users: Any invalid or unenforceable provision will be interpreted, construed, and reformed to the extent reasonably required to make it valid, enforceable, and consistent with its original intent. These Terms constitute the entire agreement between you and Press Play Labs, Inc. with respect to their subject matter and supersede all prior or contemporaneous communications and agreements on that subject matter. These Terms will be enforced to the fullest extent permitted by law.
EU users: If any provision of these Terms is or is deemed void, invalid, or unenforceable, the parties shall do their best to find an amicable agreement on valid and enforceable substitute provisions. If they fail to do so, the void, invalid, or unenforceable provisions shall be replaced by applicable statutory provisions, if permitted or required by applicable law. Without prejudice to the above, the nullity, invalidity, or impossibility of enforcing a particular provision shall not nullify the entire Agreement, unless the severed provisions are essential to the Agreement, or unless the remaining provisions would create unacceptable hardship for either party.
Governing law and venue
Governing law
These Terms are governed by the law of the place where Press Play Labs, Inc. is based, as disclosed in this document, without regard to conflict of laws principles.
Prevalence of national law
If the law of the country where you are located provides higher applicable consumer protection standards, those higher standards will prevail.
Exception for Consumers in Switzerland: if you qualify as a Consumer in Switzerland, Swiss law will apply.
Exception for Consumers in Brazil: if you qualify as a Consumer in Brazil and the product or service is commercialized in Brazil, Brazilian law will apply.
Venue of jurisdiction
The exclusive competence to decide any controversy resulting from or connected to these Terms lies with the courts of the place where Press Play Labs, Inc. is based, as disclosed in this document.
The above does not apply to users who qualify as European Consumers, Consumers in Switzerland, or Consumers in Brazil whose product or service is commercialized in Brazil.
Definitions and legal references
This section explains certain capitalized terms used in these Terms.
This website — the property that enables the provision of the Service.
Agreement — any legally binding or contractual relationship between Press Play Labs, Inc. and the user, governed by these Terms.
Business User — any user that does not qualify as a Consumer.
Digital Product — a product consisting of data produced and supplied in digital form, or a service that allows the creation, processing, storing, or accessing of data in digital form, or the sharing of or other interaction with data in digital form.
European Consumer — a Consumer based in the European Union or whose rights are protected by European Union consumer laws.
Owner / we / us — Press Play Labs, Inc., the entity that provides Storylines and this website.
Service — the service provided by this website as described in these Terms and on this website.
Terms — all provisions applicable to use of this website or the Service, as described in this document and any related documents or agreements, as updated from time to time.
User / you — any individual or legal entity using this website or the Service.
Consumer — any user qualifying as a consumer under applicable law.
Contact us
For questions about these Terms, contact:
Press Play Labs, Inc.
1887 Whitney Mesa Dr.
Henderson, NV 89014
hello@storylines.video